Help Center
Answers to common questions. Can't find what you need? Contact us directly.
How does booking work?
Submitting a request through our site (flights, hotels, cars, packages, or cruises) is an enquiry. We confirm real availability and pricing with you directly, and send written confirmation before anything is finalised — nothing is auto-booked or charged.
Can I pay online?
Not yet — we don't have an online payment processor integrated at the moment. Payment is arranged directly with you as part of confirming a booking.
How do I change or cancel a booking?
Contact us directly at agency@troytravelagency.com or +61 422 781 807. Cancellation and change terms depend on the specific airline, hotel, or cruise line for your booking.
Do you offer group or custom trips?
Yes — see our Group Cruises and Trip Planner pages, or contact us directly to build a custom itinerary.
How can I become a travel partner?
Visit our Partners page to submit a partner application.
What if I don't get a reply?
We aim to respond to every enquiry promptly. If you haven't heard back, please follow up by phone at +61 422 781 807.